The Customer Experience Centre marks the next phase of Agilent’s growth in India Agilent Technologies announced the opening of its Customer Experience Centre (CEC) and office in Mumbai, reinforcing its…

The Customer Experience Centre marks the next phase of Agilent’s growth in India

Agilent Technologies announced the opening of its Customer Experience Centre (CEC) and office in Mumbai, reinforcing its long-term commitment to India and strengthening engagement with customers across the country’s life sciences, pharmaceutical, and applied markets. 

The Customer Experience Centre marks the next phase of Agilent’s growth in India, bringing together hands-on technology demonstrations, application expertise, and commercial operations in a modern, integrated facility. As part of the launch, customers across pharmaceuticals, biopharma, diagnostics, chemicals, food safety, and environmental testing visited the centre, participated in application-led discussions, and explored solutions addressing real-world laboratory challenges. 

The Customer Experience Centre forms part of Agilent’s global investment in customer-facing infrastructure, including Centres of Excellence and experience centres across major innovation hubs worldwide. In India, it complements Agilent’s expanding footprint, alongside the India Solution Centre in Manesar, the Refurbishment Centre, and the Hyderabad Biopharma Experience Centre, creating a connected network that links local scientific needs with global expertise and best practices. 

“At Agilent, customer experience is central to how we deliver value—globally and locally,” said Jonah Kirkwood, Senior Vice President and Chief Commercial Officer, Agilent Technologies. “The Customer Experience Centre in Mumbai reflects our continued investment in India as a strategic market and capability hub. By bringing together demonstration, collaboration, and local expertise, we are enabling customers to move faster from insight to impact, supported by the same high-quality experience they expect from Agilent anywhere in the world.” 

Agilent’s investments in India reflect its broader global strategy to build integrated, customer-centric engagement models that support laboratories across the analytical and application lifecycle. The colocation of Agilent’s office with the Customer Experience Centre further strengthens collaboration between customers and local teams, enabling deeper technical engagement and more effective knowledge exchange. 

“India’s pharma and applied markets are evolving rapidly, with increasing focus on quality, compliance, and advanced analytical capabilities,” said Bharat Bhardwaj, Vice President, Asia Pacific, Agilent Technologies. “The Customer Experience Centre in Mumbai enhances how we support customers across India as they modernise laboratories, adopt new technologies, and meet both scientific and business objectives.” 

“This new Customer Experience Centre reinforces Agilent’s commitment to India as a key contributor to global science and innovation,” said Nandakumar Kalathil, India Country General Manager, Agilent Technologies. “By bringing customers and Agilent experts together in one integrated environment, we are supporting capability building, collaboration, and long-term partnerships that advance India’s laboratory ecosystem.”